Problem:OneNote notebook cannot open. "Force Sync" does not resolve the issue.
Errors:Specific errors include "syncing not available; update file permission settings"
Background:OneNote stores its data in two places: (a) master file on the file server and (b) a local copy. OneNote uses two-way synchronization to keep file changes up-to-date.
Errors may appear because of local data corruption.
- Exit/ close OneNote.
- Browse to the following directory: C:\Users\dfreedman\AppData\Local\Microsoft\OneNote
N.B., Turn on hidden folders in order to view the AppData directory.
- Rename (or delete) the nested directory: Existing directory (i.e., old): 15.0
Renamed directory (i.e., new): 15.0_old
- Open the OneNote notebook on the fileserver.