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Problem:

   OneNote notebook cannot open.  "Force Sync" does not resolve the issue.

Errors: 

   Specific errors include "syncing not available; update file permission settings"

Background: 

   OneNote stores its data in two places:  (a) master file on the file server and (b) a local copy.  OneNote uses two-way synchronization to keep file changes up-to-date.
Errors may appear because of local data corruption.  

Solution Steps: 

   Delete local OneNote cache files to resolve synchronizing problems.  This process does not harm data on the server.
  1. Exit/ close OneNote.
  2. Browse to the following directory:  C:\Users\dfreedman\AppData\Local\Microsoft\OneNote
    N.B., Turn on hidden folders in order to view the AppData directory.
  3. Rename (or delete) the nested directory:  Existing directory (i.e., old):  15.0
    Renamed directory (i.e., new):  15.0_old
  4. Open the OneNote notebook on the fileserver.
   Once open, OneNote creates new cache that eliminates synchronization errors. 

About Steven Jordan

Steven Jordan is an infrastructure and process management specialist. Steven holds a Master of Science degree in ICT from the University of Wisconsin Stout. Steven is also a Cisco Certified Network Professional (CCNP) and Master Gardener.
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