Sidesync connection has been lost


Samsung SideSync crashes and displays error messages:

  1. Sidesync connection has been lost.
  2. USB connection to Samsung Phone has been lost.
This problem generally happens from mouse interaction with the virtual phone screen.


Sidesync crashes from keyboard and mouse interaction with the remote session (i.e., virtual phone).   This situation occurs when the Keyboard & Mouse sharing are disabled.  N.B., Keyboard & Mouse Sharing is disabled by default.


Enable the Keyboard and mouse sharing:

  1.   Open SideSync from the notification bar.

  2. Click on the "More" button.
  3. Click on "Enable Keyboard and mouse sharing" menu item.

  4. Click on the Phone screen button to initiate screen mirror.

 That's It!

Batman Arkham and Games for Windows Live Profile Problem on Steam.

Last updated  July 16th, 2013 by Steven Jordan

Update to original post:

The login issue reverted to its original state :(
...but I seemed to have found a permanent fix :)

With a couple changes the game was running perfect again.

Some folks on the Internet advised uninstalling the entire game.  Others recommended uninstalling all Direct X clients and only installing the 9.0 version.  This is what worked for me:
  1. Uninstall the Games for Windows client from the uninstaller in Control Panel > Programs and Features.  If installed, also uninstall any related Windows Live clients.
  2. Restart the computer.  This step is very important.
  3. Download the latest Games for Windows client:
  4. Install the new Games for Windows client.
After I installed the new Games for Windows client I kept getting the following error when I attempted to launch the program:

“The program can’t start because wldlog.dll is missing from your computer. Try reinstalling the program to fix problem
The final steps:

     5.  Download the latest Windows Essentials client:

     6.  Install the Windows Essentials application.  I only installed the bare minimum; no photo gallery or other options.

After I had installed Windows Essentials and attempted to launch Games for Windows from the Start menu I received a logon error.  I was sure I entered my gamer tag properly but the client continued to reject it.  Before I threw in the towel I attempted to launch Arkham City one last time.

To my surprise everything worked perfectly.  I was able to launch Arkham City and was immediately logged onto the game when I hit start.  All my previous progress was saved and ready.  I also tested the concept with Arkham Asylum.  No problems with the other game either.  It's now been 3 weeks without further problems.  I consider the problem solved.

P.S.  This post has been surprisingly popular.   It will be a big favor if you click the Google+ in the right hand column.  Thanks for your help!  -SMJ

Published on 6/1/2013
by Steven Jordan

Installed the Windows Batman Arkham game on Windows 8 for my son ;) over the weekend. After game was launched in Steam we received an error message "no profile" and "not signed into Games for Windows Live".  

I found many others with the same problem on Google; but no simple solution. I also found many others had similar problems with their GFWL updates.  GFWL can run great on Windows 8.  Hopefully this easy fix will help some family gamers:

There seems to be a permission issue with Games for Windows Live (GFWL) running with Steam in Windows 8.  When Steam launches the GFWL client, the Win8 User Access Control (UAC)  prevents the GFWL from running with the necessary permissions.  To resolve the issue, change the GFWL shortcuts and executable to run as "Administrator".

  1. Browse to "C:\Program Files (x86)\Microsoft Games for Windows - LIVE\Client\"
  2. Right click on "GFWLClient.exe" and left click on Properties.
  3. Click on the Compatibility Tab from the GFWLClient.exe properties.
  4. Check "Run this program as an administrator" and click OK.
  5. Repeat steps 1-4 for the GFWLive.exe program in the same directory. 

For addition accessibility, change the permissions for the "Games for Windows Marketplace" shortcut in the Start Menu:

  1.  Browse to "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Games for Windows Marketplace"
  2. Right click on the "Games for Windows Marketplace" short-cut.
  3. Left click on "Properties".
  4. Click on the "Advanced" button.
  5. Check "Run as administrator" and click "OK".

Running programs as administrator should be discouraged.  The manual workaround is to manually run the "Games for Windows Marketplace" from "Start".  This is accomplished by:

  1. Hold the "Shift" button down and right clicking on the "Games for Windows Marketplace" icon.
  2. Choose "Run as Administrator" to launch the GFWL client with temporary elevated privileges.
  3. Launch Batman in Steam after the GFWL client is running.

The last option is to disable the UAC from "Users" within the "Control Panel".  N.B. Disabling the UAC puts the PC and all of its data at risk.  If the UAC is disabled there is a strong likelihood the PC will become compromised.

Tivo or Windows 8 Media Center?

Written by Steven Jordan 
Last updated  April 5th, 2013. 

My search for a better TV solution began with my Dad's retirement.  The Internet portion of his bill had been taken care of by his employer but now Dad had to foot the entire bill.  He was using Time Warner Cable (TWC) and his cable/Internet/phone bill had ballooned to over $220 each month.  Basic TV rates were an additional $30 per month for the DVR and $15 per month for each set-top-box (STB).

I had been using AT&T U-Verse for the past 5 years  (for disclosure, I worked as an AT&T U-Verse agent a few years ago).  When U-Verse began service in my city the rates were very competitive.  Unfortunately their perks disappeared and service became as expensive as TWC.  Initially extras like STBs and HDTV were free.  They now charge $10 per STB and $10 for HDTV per month.  AT&T allows use of a XBOX 360 as a STB to watch TV; but they still charge $10 per month for the privilege!  Service started out at $75 per month for both Internet and TV.  My last month's bill was close to $170.  I needed a more affordable solution as well.

As I began to research the best alternative I found TWC's digital TV service is only $49 per month.  The down side is the service nearly doubles after the TWC DVR and STBs are tacked on to the bill.  There is another option though; the cable card.  The cable card costs a paltry $2 per month and can be used with a Tivo or with a TV card tuner and Windows Media Center.

I previously used Tivo and had a great experience with it.  I also think Tivo may be a good option for my folks because of its simple user interface.  Tivo is even more attractive now than in years past because they offer an equivalent to the STB; the Tivo Mini.

A 3 TV home, at a minimum, requires:
  • 1 x TiVo Premiere XL4 w/ lifetime subscription ~ $900
  • 2 x Tivo Minis w/ lifetime service (requires dedicated tuner)~ $499
Total:  $1,399

$1,399 is a bit expensive but it is a one-time fee and the Tivo is a fine product.  I suspect the internal hard drive will last at least a few years before it will need a replacement.  Lifetime service is only good for the life of the Tivo/ hard drive, not a person's lifetime.

Even with the heavy setup fee I would still be able to reduce my monthly TV and Internet bill.  My monthly AT&T of $160 per month would be eliminated and my new TWC bill would be around $80 per month.  That's a savings of $80 per month!  It will take 18 months to fully recoup the Tivo investment.

I came close to purchasing the Tivo system but I also had Windows Media Center to research further. I will discuss the Microsoft solution in my next blog.

Humming Bird Adventure

A humming bird somehow got caught in my office!  We managed to get it out alive.  I was worried the little guy wouldn't make it, but we nursed it back to health, and he flew home the next day!

Milwaukee Auto Show

We took the kids to the auto show over the weekend.  The mini-cars were awesome!


Parker's first day on the snowboard!

Dennis Sullivan

The Dennis Sullivan

We Sailed Lake Michigan on 8/19/2011.