Office 2016: Word could not create the work file

Fix  problem with saving files in Office 2016.

Problem:  Error saving Office 2016 files, "Word could not create the work file".
Error Source:  AppData registry data (i.e., Cache) is set for default user (i.e., the user account used during the Office installation).

For Example, registry cache setting may read:

Correct format:

%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache The error may, or may not result from SYSPREP.

Fix:  Registry change fixes this error:

  2. KEY PATH:  SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  3. VALUE NAME:  Cache
  5. VALUE DATA:  %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache
Push change out via Group Policy if updates are needed for multiple PCs:

  1. Computer Configuration
  2. Windows Settigns
  3. Registry:  New Item
  5. Key Path:  SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  6. Value Name:  Cache
  7. Value type:  REG_EXPAND_SZ
  8. Value data:  %USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache

Note:  User Shell Folders\Cookies is also set for default user.  Unsure of impact so I recommend changing this to %USERPROFILE% as well.

This fix resolved errors for Office 2016 on Windows 8 and Windows 10.  This pertains to retail, volume license, and Office 365 versions of Office 2016.   

This fix is similar, but different from Microsoft KB 2285187.  KB 2285187 is only for Office 2013, 2010, and 2007.  It may or may not be pertinent to Windows 8 and Windows 10.  The registry value is different.


  1. Thank you so match for your help.
    I could solve my problem with world.
    Now I can even insert images in the text without blocking the program
    by this same problem.

  2. thank you so much man! you're a great help!


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